Questions, answered.

Delivery is free on every order and takes 8–11 business days. Every order is packed and checked before it ships. Orders placed on a weekend or public holiday start processing the next business day.

To street addresses anywhere in South Africa. Some remote areas can take a few extra days.

We email your tracking number as soon as your parcel is dispatched. If it hasn't moved for 5 business days, email customersupport@novaselect.co.za with your order number and we'll chase it up.

Email us as soon as possible with your order number. If it hasn't shipped yet, we'll update or cancel it. If it has already shipped, you can still cancel within 7 days of receiving it under your cooling-off right.

You can return unused items in their original packaging within 30 days of delivery. Email us first and we'll send the return address. If you change your mind, the return shipping is yours. Full details are in our refund policy.

Email us a photo, ideally within 7 days, and we'll send a replacement or refund you in full at no cost to you. If a product develops a defect within 6 months, you're covered by the Consumer Protection Act and we'll repair, replace or refund it.

For hygiene reasons we can't take back used filter cartridges or a used water flosser if you've simply changed your mind. This never affects your rights if an item is faulty.

Once we've received and checked your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Yes. Add the Nova Smile water flosser to an order with a Nova Pure shower head and R200 comes off it automatically in your cart. The Duo pack (2 shower heads) and the 10-filter refill pack are also cheaper per item. No code needed.

Checkout is secure and encrypted. You can pay by card or any of the other options shown at checkout. We never see or store your full card details.

No. The price you see includes delivery. There are no extra taxes, import fees or delivery charges added at checkout.

Nova Pure uses the standard ½-inch thread found on most South African shower hoses. If you can unscrew your current hand shower, it fits. It takes about 60 seconds and no tools.

The cartridge traps sediment, rust and grit from your pipes and geyser before the water reaches your skin and hair. How quickly it darkens depends on your water.

No. It's a high-pressure design with 3 spray modes, so most people notice stronger flow. A full filter can slow the flow, which is your cue to change it.

Most homes swap every 4–8 weeks. Open the handle and check: once the cartridge is dark, it's time. Each shower head comes with 2 filters, and refill packs of 5 or 10 are on the filters page.

Fill the tank at the sink, pick a mode, lean over the basin and trace the tip along your gumline, pausing between each tooth. It takes about a minute. Use it alongside brushing, not instead of it.

Start on Soft if your gums are sensitive or you're new to water flossing. Normal suits everyday use and Pulse gives a deeper clean.

Yes. It comes with an orthodontic tip made for cleaning around brackets and wires. If you've had recent dental work, check with your dentist first.

Use the USB cable in the box with any USB charger. Charge it fully before first use, and don't charge it while it's wet.